The Assistant General Manager is responsible for all aspects related to membership sales, while overseeing all facets of operations, front desk, sales, and kids club. Acts as support to the General Manager and a production leader of the gym to ensure financial budgets are achieved. The AGM is a role-model of the company's values and culture. In addition, ensures a friendly, clean, and safe environment that is engaging to our members, team members and guests.

Major Responsibilities

Supervise, manage ,and lead sales team members to ensure they are meeting expectations and goals on a consistent basis
Hire, train, and develops sales, kids club, and housekeeping employees
Maintain acceptable level of personal sales production
Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner
Responsible for managing member feedback process
Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner
Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted o
Responsible for communicating and following cash management procedures

Qualifications & Requirements

High School diploma with 3 years professional experience. College degree preferred.
Fitness industry experience preferred but not required.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Strong customer service orientation with proven results.
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor

Today Gold’s Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world. Always at the forefront of the fitness revolution, Gold’s Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates. We also offer signature classes which include GRIT, P90X, and RIP 60.

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success. Ask yourself if you have what it takes. Become an active participant in our growth and you’ll share in the rewards for your efforts.

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